Return & Refund Policy
At Alambr, we are committed to helping you enjoy wrinkle-free clothes with less effort. We stand behind the quality of our products and recommend using your 2-in-1 Garment Steamer & Iron for at least 14 days to fully experience its convenience and performance.
If, after using the product for 14 days, you are still not satisfied, you may request a return within our 30-Day Money-Back Guarantee by contacting us through our Contact Us page.
Cancellation Policy
If you wish to modify or cancel your order, please contact us within 24 hours of placing it.
After this period, your order may already be in processing, and we cannot guarantee changes or cancellations.
Approved cancellations made within the first 24 hours will receive a refund within 7 business days.
30-Day Money-Back Guarantee
We are confident that our products make everyday clothing care faster, easier, and more convenient.
That is why we encourage every customer to use the product for at least 14 days before requesting a return. If you are still unsatisfied within 30 days of receiving your order, you may return your purchase under our Money-Back Guarantee.
Please note that any shipping charges, where applicable, are non-refundable.
To begin your return, simply submit a request through our Contact Us page and include either:
- Your Order Number
- The Name and Email Address used during checkout
Our customer support team will guide you through the return process from start to finish.
Damaged Items
Every order is carefully inspected and packaged before shipping.
A product is considered damaged if it arrives physically broken or has a manufacturing defect.
Minor dents, scratches, or cosmetic imperfections to the outer packaging that do not affect the functionality or condition of the product are not considered damaged items.
If your order arrives damaged, please contact us within 48 hours of delivery through our Contact Us page. Include clear photographs of both the product and the packaging so our support team can resolve the issue as quickly as possible.
Refund Policy Changes
Alambr reserves the right to update or modify this Refund Policy at any time without prior notice.
By placing an order on our website, you agree to the terms outlined in this Refund Policy.
If you have any questions, our customer support team is always happy to help through our Contact Us page.